Shipping & Returns

Who fulfills your order

Estrato orders are placed through Bottle Nexus. Online orders are processed and fulfilled by licensed third-party retailers in the Bottle Nexus network, and the retailer that ships your order is named in your order confirmation email. Bottle Nexus coverage varies by product, retailer, and delivery address.

Where we ship

Shipping availability varies by state and is confirmed at checkout. We are currently not shipping to Arkansas, Michigan, Mississippi, Montana, or Utah. Alcohol can only be shipped to addresses where it is legal to do so.

Age verification

You must be at least 21 to purchase. Alcohol deliveries may require an adult 21 or older to be present, with valid ID, to receive the package. Follow the instructions in your order confirmation and from the carrier.

Shipping costs and delivery times

Shipping charges, taxes, and delivery estimates are shown in your cart and at checkout before you pay. Delivery times depend on the fulfilling retailer, the carrier, and your location.

Returns, damaged, or missing orders

Because orders are fulfilled by licensed retailers, returns, refunds, and problems such as a damaged, missing, or incorrect item are handled by the retailer that fulfilled your order. If something is wrong, contact that retailer using the details in your order confirmation email, and include your order number and, for damage, photos of the package and product.

You can also reach Bottle Nexus support at[email protected] or through theBottle Nexus contact page.

Questions about Estrato

For anything that is not about an existing order, reach us through our contact page.